The Tru Promise
Last updated August 1, 2026
Give it an honest 90 days
Scalp care works slowly. Most people assess changes over 8 to 12 weeks, which is why the set is three months, and why we ask for 90 days before you judge it.
If it's not right for you at the end of that, The Tru Promise covers you with a one-time replacement or a credit toward your next order.
How it works
- Use the serum and the dermaroller consistently across the 90 days.
- Photograph your scalp when you start, then once a month after that. Four photos in all.
- If you're not satisfied at day 90, contact us within 30 days of that date with your photos and your order number.
- Choose a one-time replacement or a credit toward your next order.
The details, plainly
- One claim per customer.
- You keep the product. Nothing needs to be shipped back to us.
- The Tru Promise is a replacement or a store credit, not a cash refund.
- It applies to orders placed on this site and on our Shopify store.
Why we ask for photos. Month to month it's genuinely hard to see your own scalp
change, and memory is a poor record. The photos let us see whether the routine got a fair
run, and most people tell us they are the most useful part of the whole thing.
Damaged or incorrect orders
Separate and simpler. If your order arrives damaged, or it isn't what you ordered, contact us within 30 days of delivery and we'll replace it. No photos and no waiting period.
Returns of opened product
Because these are natural personal care products, we can't accept physical returns of opened items. That's what The Tru Promise is for.
Reaching us
Use the contact address listed on our site and we'll come back to you on the next business day.